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We're known for our unparalleled customer service. We're friendly, knowledgeable,
and efficient. Please feel free to call us at 1-888-624-4243 or 1-805-275-4507
if you have any questions.
Here are answers to a few of our frequntly asked questions.
How do I shop?
When will I get my order?
How do I pay?
Do I pay Sales Tax?
How much is Shipping?
What is our Return Policy?
How do I get a Coupon Code?
Is online ordering Secure?
Can I leave a Gift Message?
To use the Shopping Cart- just click the "Add To Cart" button
next to each item you'd like to order, follow directions, and your order
will be put together automatically. You can add multiple items with different
colors and quantities. You can then send the order electronically over
our 100% secure server, or print the order to send via fax, telephone,
or regular mail.
At JugglingStore.com we feel it is extremely important to offer you FAST
order processing, and FAST delivery. Keep in mind orders placed by 2pm
PST generally go that day but are not guaranteed to ship until the next
business day. We ship Mon-Fri, and only at an additional charge are packages
shipped on the weekend.
We will notify you if you via email and/or telephone if there are any
delays are problems with your order.
JugglingStore.com and the Magic Geek accept online payment with Visa,
Mastercard, American Express, Discover, and PayPal. We also ship with
a prepaid money order sent to the JugglingStore.com made payable to the
Magic Geek.
State laws require that we charge applicable sales tax on orders shipped
to California ONLY, All other states pay zero sales tax.
We do not charge sales tax on the purchase of Gift Certificates;
however, items paid for with Gift Certificates will be taxed if shipped
to addresses in California.
Th shipping cost is calculated by our shipping carrier based on shipping
method, package weight, and shipping region. If you would like to estimate
your shipping before checkout, please utilize our Shipping
Cost Calculator. The shipping cost calculator is located on the top
right of every page and it will estimate your shipping cost based on the
product currently in your shopping cart.
We are committed to your complete satisfaction. If you are unhappy with
your order for any reason, return it to us within 30 days for a full store
credit, minus shipping cost.
A RETURN AUTHORIZATION NUMBER (RA#) must be obtained
from our customer service staff and is required for ALL returns.
Coupon Codes are given out seasonally and on over stocked items. We give
out coupon codes only through online advertising and email promotions.
Many times we will have no current promotions. If you would like to recieve
occasional special promotions and coupon codes, please sign up for an
account under the link 'My Account'.
While some have questioned the security of information transmitted over
the Internet, the truth is that our secure servers fully encrypt sensitive
data for safe, trouble-free transactions. Magic Geek and JugglingStore.com
utilizes all of the latest security methods and fraud detection techniques
to protect any and all information you entrust to us.
During Checkout, simply type your message in the blank box under the Gift
Message/Special Instructions section to include a personal message with
your order. We'll print your message and send it with your gift order.
There is no additional charge to include a gift message.
Prices will not be included on the packing slip
for gift-messaged orders.
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